Bottega Veneta Sucks Customer Reviews and Feedback
Bottega Veneta, Italian luxury goods, and high fashion brand. Founded in 1966 in Vicenza, Veneto, its atelier is located within an 18th-century villa in Montebello Vicentino. Its headquarters are in Lugano, Switzerland, with offices in Milan and Vicenza, Italy. In 2001, Bottega Veneta was purchased by Gucci Group, and it is now part of the French conglomerate Kering. In September 2016, it was announced that Claus-Dietrich Lahrs would become CEO, replacing Carlo Beretta.
According to the reviews in ¨Truspilot ¨ some people have shown disappointment especially regarding customer service and quality,
Absolutely the worst service!!! And poor quality. Bought the cassette bag in beige. Wore it for 20 minutes and noticed a slight color transfer from my jeans, took it straight back to bottega to be swapped and they would not help me. They only offered to clean. This is a terrible service. They never informed me that this could happen to such an expensive bag however the quality is so poor they don’t even include the color transfer on the warranty, They still have my bag. Also, they want to send it away for 1 month to be cleaned instead of just replacing it. Still dealing with their terrible service. I will be writing a review on every single platform I can find and have also contacted a lawyer to deal with them. This is not right or fair trading to anyone aNd needs to be stopped and changed immediately.
says"I worked at Bottega Veneta Cons: High turnover for many stores included corporate office"
Former Employee - Anonymous Employee says"I worked at Bottega Veneta full-time Cons: slow backstock,unflexible schedule, high seniorities, high turnover, favortism"
Former Employee - Sales Associate says"I worked at Bottega Veneta full-time for more than a year Cons: No respect for Australian law, a lot of unpaid overtime, ridiculous demands."
Former Employee - Menswear Designer says"I worked at Bottega Veneta full-time for more than 5 years Cons: Terrible working conditions: no weekends, working till 10pm every night or later, arrogant attitude towards employees. No rights whatsoever"
Former Employee - Anonymous Employee says"I worked at Bottega Veneta part-time Cons: low pay mean co-worker not organized"
says"I worked at Bottega Veneta Cons: Awful management & awful pay."
Former Employee - Head Office Position says"I worked at Bottega Veneta full-time Cons: I was employed here and had the worst experience for this "well established brand", if it was possible to put zero stars that would be my submission. I suffered bullying and was treated terribly during my time there. The role was new and was an assistant in a head office role, despite being interviewed and chosen by said "manager". - No work life balance was expected to be present 24 hours 7 days a week and was hounded on my days off for not replying to an e-mail. Another incident where I was asked why I didn't send a thank you e-mail to an upper manager despite it being 9pm at night. This was an entry role! - Worked over 12 hours and expected to be there the next day on five hours sleep?!? - Was never trained and given petty tasks so the manager could prove they were "the boss". - All new recruits had the opportunity to fly to Italy but was always somehow "missed out" -No support from any one except for sales assistants, on a more sympathetic level, who witnessed most incidents. For instance when the "manager" gossiped about how incompetent I was to a sales assistant, in front of me. - Asked if I was actually "interested in my job" and that you "can't lie about your past" when I made a mistake. - Incompetent HR, was treated as the whole experience was my fault, and even told after listing all incidents: "Well actually if that was me I wouldn't have done that" so helpful thanks. Final conclusion: I am sure working in a different department/sales floor would have been better, however don't expect HR to help out (As I mentioned earlier). I reported all the incidents, and she was more concerned with following procedure and paperwork, except me the actual employee. The "manager" in question never contacted me and I assume was "let off" as the role was then advertised again within a few months."
Former Employee - Manager says"I worked at Bottega Veneta full-time Cons: Toxic environment spearheaded by HR based on hear say and juvenile mentality of thee Terrible ceo"
Former Employee - Merchandise Planner says"I worked at Bottega Veneta full-time for more than a year Cons: Poor management and lack of mentorship from senior level management. Also, limited opportunities for growth or to move laterally into other areas of the company. Very siloed organization."
Former Employee - Sales Associate says"I worked at Bottega Veneta full-time for less than a year Cons: Unless you dork in a large market you will be fighting tooth and nail for product."
Management (Former Employee) says"Worse retail experience ever. The employees run the place, if upper management likes you managers have their job secure not due to their merit but because of favoritism. Sales Professionals think they know it all so they do not listen or follow policies. Cons: Everything"
guardia non armata (Former Employee) says"Sono stato assunto tramite una cooperativa in guardiania, l'esperienza è stata molto brutta, gli orari che cambiavano di continuo e facevo più di 8 ore al giorno e molto più di 40 ore a settimana, facevo anche le notti per le quali non era prevista nessuna maggiorazione, saltavo speso i gironi di risposo, più di una volta facevo 10-12 giorni di lavoro senza risposare in cui c'erano anche le notti,ovviamente con una paga bassissima ( 6,5 lordi) ma la paga di alcuni colleghi ancora più bassa. Il personale di Bottega ( intendo sia il personale che i titolari) sono molto gentili e cortesi ma la cooperativa con cui sono stato assunto, hanno sicuramente dimenticato i diritti degli uomini, rispetto per il lavoratore -0."
impiegata (Former Employee) says"Ho lavorato poco tempo quindi non posso dare una valutazione ampia ma mi sono trovata molto bene con colleghi, boss e in generale tutto l'ambiente. Ho imparato delle cose nuove che mi sono state utili in futuro."
Merchandise Planner (Former Employee) says"Typical day on the job would be from 9am to 6:30pm, depending on the time of the year as well as the department. Teams were small so it was possible to be involved and or learn from different teams in the business, a lot of cross-functionality work and interactions between teams. That being said, the most challenging part is being a small team, and there was a lack of mentorship from senior management. The work environment was surprisingly hierarchichal despite it being small. Cons: no work life balance depending on the department, lack off mentorship, no upward mobility if you are a junior or non-manager level."
Store Sales Manager (Former Employee) says"The product is like not other, genuine artistry. Cons: great porduct"
Brand Ambassador (Former Employee) says"Bottega Veneta provides ample opportunities for their retail staff members to learn about the company's culture and the brand's foundational principals. However, little attention is paid to frontline team members' feedback about what client's expect from the brand in regard to product and overall luxury experience. The brand's focus on tradition and adherence to its "four cornerstones" too often impede its sales staff from naturally connecting with clients; as well as prohibits clients from naturally gravitating toward the items of their choice -- and allow salespeople to build sales through engagement and follow-up. Cons: Rigid company culture, unwillingness to change"
Sustainability business analyst (Former Employee) says"L'ambiente stimolante e la posizione trasversale mi hanno dato visibilità sul mondo della pelletteria italiana."
Fashion Assistant (Former Employee) says"colleghi e office manager molto disponibili. Sempre a contatto con il pubblico"
Senior Sales & Brand Ambassador (Current Employee) says"In general, it is a good company to work for. The pay is good, but the company's management is a little confusing. Also, to move up in the company is difficult."
Executive Assistant (Former Employee) says"I loved working at Bottega Veneta. I learned a lot about how to communicate, not just with Americans but those overseas as well. I was one of few Americans who worked in the New York office and was constantly planning for things to happen in different time zones so it taught me great organizational skills."
Inventory Specialist (Former Employee) says"Mostly worked closely with management team. Unfortunately a lot of blaming when things went wrong and not much resolution. Typical day would usually be spent juggling both BOH and front of house making sure clients were tended to and ensuring merchandise was prepped for sale. Cons: management"
Stock Keeper (Former Employee) says"Great character at BOTTEGA VENETA. A younger crowd that is full of energy. The compensation for stock should be risen since their job is much more in demand and are the backbone of the corporation."
kevin says"Management sucks. For 2 hours they were like little robots running around mandating the wearing of masks when leaving table to go to restroom.... "
Ms. DESIREE RODRIGUEZ says"The worst customer service in my 68 years. I began a purchase online of handbag. The computer took me back to google and I again went in and ordered handbag. Then I got two confirmations - one for one handbag and one for 2 handbags - over $9,000 charge on my cc. It was 12/24. I immediately emailed them and explained what had happened. On 12/26 I called and spoke with an agent and told her what happened. She said she would call warehouse and stop second order and call me back. She never did. On Tuesday - which was now 12/29 I finally get a response from my 12/24 email saying oops too late - already shipped. I call again and ask for manager. The most snotty, arogant woman gets on and tells me they don't check emails for 48 hours - I say from 12/24 to 12/29 - excluding Sunday and holidays means you should have got back to me on Monday, 28. Also I called and your agent promised to stop mailing on 12/26. They did not mail second package till the 29th - 3 days they had to stop it. Then she tells me since package went out this date she will call fedex and stop and refund for two bags. I say okay and to email me and let me know. less than 30 minutes later I get an email saying oops its gone. So now I am sending everything back and will never purchase from them again - their stores or their products. For the cost of their products - they need a complete retrain on customer service. No empathy, no admission of their error, nothing."
Megan Macdonald says"I purchased a handbag online as a birthday present for myself. I did not like the Cassette Bag Chain (extremely heavy and bulky in person). The next day I called Botega Veneta in Miami Design District to return the handbag, however he instructed me they do not accept returns in store and to return VIA UPS. I did just that, and it has been two weeks without any contact from the company regarding my refund nor any refund at all. I tried emailing and calling the company with the tracking number (it did indeed reach their return warehouse) on several occasions and have not had any luck reaching anybody. The customer service does NOT exist with Botega Veneta. I am very surprised that a brand I thought was a high end brand does not have any customer service at all. I returned it 5 days later VIA UPS instructions and have not heard back after two weeks."
One Night Stand Designer Dress Hire says"Absolutely the worst service!!! And poor quality. Bought the cassette bag in beige. Wore it for 20 minutes and noticed a slight colour transfer from my jeans, took it straight back to bottega to be swapped and they would not help me. They only offered to clean. This is terrible service. They never informed me that this could happen to such an expensive bag however the quality is so poor they don’t even include the colour transfer on the warranty, They still have my bag. Also they want to send it away for 1 month to be cleaned instead of just replacing it. Still dealing with their terrible service. I will be writing a review on every single platform I can find and have also contacted a lawyer to deal with them. This is not right or fair trading to anyone aNd needs to be stopped and changed immediately"
Francesco says"Stay away from them, stay away from their Padded low sandals model ref. 609105VBRR09122. WORST customer service EVER, the shoes broke after only five days of use, shown to them, Retail price € 550 They replied to us without even apologizing for the inconvenience saying that it was due to the use?!? After only 5 days and used just for go out fo dinner?! Disappointed by the very low quality and even worse by their customer service, I own Zara sandals better than these. Badly spent money, never again Bottega Veneta."
Sharon christensen says"Bought a bag from them in November 2019 - 2 months later the strap broke - emailed to let them know - it’s now March 2020 and still not received a new strap - again another high end designer with poor customer service - the compliants must be high for them to take so long to sort this out"
FengZiYan says"I bought the shoes a few weeks ago at Bottega Veneta in the United States. I did not like the color, so I applied for a refund after a few days. The seller also agreed to return the shoes for a refund. Then I sent an email to the seller saying that the seller would give me a refund in 2-3 weeks, but now it has been 2-3 weeks and I can't find the refund. For the money I paid with PayPal at that time, the refund will also be returned to PayPal. Now send an email to this seller seller did not reply to me, I refund is not received! ?"
Camilla’s Closet says"RT @_omniamea_: @camillas_closet @BottegaVeneta Hello gave a link to it on Selfridges website. Out of stock. Must be from older collections…"
Best Photography says"Bottega Veneta Explores Confident Vulnerability with FW20 Collection [Design Scene] https://t.co/c2lWUAFJmH"
æ says"RT @StreetFashion01: Bottega Veneta SS20 Quilted Slip-Ons? https://t.co/olvBgGrV06"
. says"RT @StreetFashion01: Bottega Veneta SS20 Quilted Slip-Ons? https://t.co/olvBgGrV06"
In The News
MassLive.com reports"2 teens accused of stealing more than $14,000 worth of merchandise from Bottega Veneta, high-end Boston retai"
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HELLO! reports"Duchess Camilla shocks with ULTRA trendy £2200 designer handbag"
South China Morning Post reports"Will small handbags become another victim of coronavirus?"